Privacy Policy
This Privacy Policy explains how BrokePipes serving your local area ("we," "us," or "our") collects, uses, and protects your information when you use this website. This site is built and operated on the Let's Get Quoted platform, which helps us run our website and manage the requests you send us.
Information we collect
When you fill out a quote request, contact form, or instant-estimate tool, we collect the details you choose to provide, such as:
- Your name and contact details (phone number, and email address if you provide one)
- Your address or service area and the details of the job you're asking about
- Any photos, measurements, or notes you include with your request
We (and the Let's Get Quoted platform on our behalf) also automatically collect basic technical information your browser sends, such as your device type, general location, and pages viewed, to keep the site working and secure.
How we use your information
We use the information you provide to:
- Respond to your request and give you a quote or estimate
- Schedule and carry out the work you ask about
- Contact you about your request and send updates about your job
- Keep records, prevent fraud, and improve our service
We do not sell your personal information.
Text messages and calls
If you give us your phone number, you agree that we (and the Let's Get Quoted platform on our behalf) may contact you by phone call or text message about your request and your job. Message and data rates may apply, and message frequency varies. You can opt out of text messages at any time by replying STOP, or ask us to stop calling by telling us directly. Opting out of messages will not affect work already scheduled.
How we share your information
We share your information only as needed to run our business:
- With Let's Get Quoted, our website and customer-management platform, which stores your request and helps us respond, message you, and process payments
- With service providers that send text messages, process payments, or host our site, only so they can perform those services for us
- When required by law, or to protect our rights, safety, or property
Payments
If you pay an invoice or deposit through a link we send you, your payment is processed by our third-party payment provider (Stripe). We do not store your full card number; the payment provider handles that securely.
Cookies
This site uses a small number of cookies and similar technologies to keep the site functioning and to understand how it is used. You can control cookies through your browser settings.
Your choices and rights
Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, or to opt out of certain uses. To make a request, contact us using the details below and we will respond as required by applicable law.
Data retention and security
We keep your information for as long as needed to respond to your request, complete your job, and meet our legal and record-keeping obligations, then delete or de-identify it. We and our platform use reasonable safeguards to protect your information, though no method of transmission over the internet is completely secure.
Children's privacy
This site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page.
Contact us
You can reach BrokePipes using the contact form on this website.